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The Customer Network: Spheres of Influence

The Customer Network: Spheres of Influence

May 21, 2013 by

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In one of my previous posts, I introduced the idea of customer connectivity in the context of archetypical roles that Malcolm Gladwell describes in his book “The Tipping Point,” namely the connector,...

 

The Decision Wobegon Effect

The Decision Wobegon Effect

May 15, 2013 by

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In his book The Most Human Human, Brian Christian discussed what Baba Shiv of the Stanford Graduate School of Business called the decision dilemma, “where there is no objectively best choice, where...

 

Customers and Connectivity

Customers and Connectivity

May 07, 2013 by

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When you consider the development of strategies for integrating customer centricity into the breadth of business applications in different business functions, one emerging analytical focal point is social...

 

Getting Schooled on Measurement

Getting Schooled on Measurement

May 01, 2013 by

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In previous posts, I explained how measuring is intrinsically fuzzy and what is being measured is intrinsically fuzzy. In this post, I want to take on the common adage: “you can’t manage what you can’t...

 

Bursting Your Filter Bubble

Bursting Your Filter Bubble

Apr 24, 2013 by

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In a previous post about data visualization, I discussed how our expectations can distort the data we visualize a lot more than we may realize, causing us to mistake dashboards for magic mirrors reflecting...

 

Use a No Brown M&M’s Clause

Use a No Brown M&M’s Clause

Apr 17, 2013 by

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There is a popular story about David Lee Roth exemplifying the insane demands of a power-mad celebrity by insisting that Van Halen’s contracts with concert promoters contain a clause that a bowl of M&M’s...

 

Cargo Cult Data Science

Cargo Cult Data Science

Apr 10, 2013 by

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Last week, Phil Simon blogged about being wary of snake oil salesman who claim to be data scientists.  In this post, I want to explore a related concept, namely being wary of thinking that you are performing...

 

Breaking Bad, Data Scientists, and Jesse James

Breaking Bad, Data Scientists, and Jesse James

Apr 04, 2013 by

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Readers of this blog and my site know that I’m an enormous fan of Breaking Bad. In the episode “Hazard Pay”, Mike says to Walt, “Just because you shot Jesse James don’t make...

 

Don’t Mess with Data

Don’t Mess with Data

Apr 03, 2013 by

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In Nudge: Improving Decisions About Health, Wealth, and Happiness, Richard Thaler and Cass Sunstein recounted the story of the campaign to reduce littering on Texas highways called Don’t Mess with...

 

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